FAQ
Got questions? We’ve got answers. Explore our FAQ to find quick solutions and clear guidance.
Express: 20kg per box. Economy: 25kg per box.
(This will depend on the destination country)
Yes, for shipments over 11kg. Contact us for details.
Rates depend on destination, weight, and volume. Check rates on gtve.com or contact us.
We offer:
Express (4-5 working days)
Standard (8-10 working days)
Economy (10-12 working days)
(Note: Delivery times depend on airline schedules and customs clearance.)
Yes, share your WhatsApp number, and we will send the location details.
You can reach us via hotline, email, WhatsApp, or visit our branches. Share your location for the nearest branch details.
We provide international and domestic courier services, freight forwarding, import services, fulfillment solutions, and sea freight shipping.
Express: Daily. Economy: Mondays, Wednesdays, and Fridays (subject to holidays and flight changes).
Cash
Bank Deposit
*Card payments are accepted at our Wellawatte branch with a 3% bank charge.
Yes, various box sizes are available at our branches.
Insurance facilities should be covered by the sender against total loss of parcels. (Note that no insurance amount will be paid for any damage to the goods while they are being transported to the respective destinations.) If the value of the goods exceeds 10,000.00 rupees, an amount of 3.5% of the value of the goods must be paid as insurance charges for those goods.
Uplifted: On the way to the destination.
In Transit: Arriving on the estimated date.
Arrived: Under customs clearance.
Cleared: Handed to the delivery partner.
On Hold: Delayed (e.g., customs hold).
Out for Delivery (OFD): Being delivered today.
Delivered: Successfully delivered.
Once the shipment is handed over to the delivery partner.
Contact us, and we will investigate.
We will investigate and guide you through the claims process.
Colombo: 1st kg – LKR 470; each additional kg – LKR 225.
Outstation: 1st kg – LKR 625; each additional kg – LKR 300.
Update – 16/06/2025
Do you offer same-day delivery or COD?
Do you provide fulfillment services?
Yes. Share shipment details or WhatsApp 0774654444 for assistance.
Will you handle customs clearance?
