What happens if my parcel is lost?
We will investigate and guide you through the claims process.
My shipment is marked delivered, but the receiver hasn’t received it.
Contact us, and we will investigate.
When will I receive the forwarding tracking number?
Once the shipment is handed over to the delivery partner.
What do tracking statuses mean?
Uplifted: On the way to the destination. In Transit: Arriving on the estimated date. Arrived: Under customs clearance. Cleared:
How can I track my shipment?
Use your reference number on gtve.com.